Dave
Hello, thank you for the update. You mentioned that you already downloaded Zlink5, but it cannot load. To better pinpoint the issue, could you please check the following:
File type: Was the file you downloaded actually a Zlink5 APK file (ending with Login to see the code), not a compressed file or another type?
Installation: Was the APK successfully installed on the head unit? (After installation, you should see the Zlink app icon in the main menu or app list.)
Opening result: When you tap the app, does it not open at all, or does it open but show an error/black screen?
System compatibility: Some firmware only supports specific Zlink versions — for example, certain models only run Zlink4 or a particular release of Zlink5.
Please help confirm these points first and get back to us, so we can quickly determine whether it’s a file issue, installation issue, or system compatibility issue.
