MasterBlaster
Hello, thank you for your reply and the detailed explanation!
Since your current XC-1380 harness doesn’t trigger the rear-view image when shifting into reverse, it’s likely that the issue lies with the harness itself.
Our initial assessment is as follows:
Your original factory camera appears to operate on a 6V signal, whereas our head unit requires a 12V trigger to activate the rear camera display. It’s possible that the voltage step-down module in the harness is malfunctioning, preventing proper signal recognition.
To resolve this, please contact us at [Login to see the link] — we’d be happy to send you a replacement harness free of charge.
Thank you again for your valuable feedback and patience. We’re committed to helping you get this resolved!