Car Radio Help Center

Dedicated to providing technical support and solutions for car radio systems

Functions stopped working

lpratts

I recently installed my radio in my 2013 Ford Focus and everything was working fine including the steering wheel functions and when I open the car doors. For some reason these functions stopped working. What can I do?

Leo

lpratts
Hello,

These functions are decoded to our head unit through the CANBUS box. If they suddenly stop working, please follow these steps:

Go to “Settings → System → About Device”.
Take a photo of the version information displayed and send it to us for confirmation.
Alternatively, check the MCU version and CANBUS box version to see if there are any abnormalities.
The CANBUS box version must correctly identify the appropriate version for the functions to work properly.

Please refer to the example shown below:

Let us know if you need further assistance!

lpratts

Leo

lpratts
From the information you provided, it seems that the issue may be caused by the MCU version not being updated to the latest version, which is why these functions suddenly stopped working.

Please hold on for a moment while I upload the latest firmware version for you.

Thank you for your patience!

lpratts

Here is my info.

lpratts

Thanks

Leo

lpratts

Please click on this link to download the new firmware package: [Login to see the link

For the upgrade steps, please follow the instructions in the post: “System Firmware Upgrade.”