JKU

Hello, sorry to hear about the volume issue. If your vehicle is equipped with a factory amplifier, please first check whether the AMP control wire on the harness is properly connected.
If the AMP wire is not connected correctly, the amplifier will not power on, and the head unit may have no sound output even though it seems to be working normally.
If your vehicle does not have a factory amplifier, then please double-check the head unit’s volume settings and try a factory reset. If the issue persists, it could be hardware-related.